Questions? Call us

(800) 229-7526

Int'l: +1 541 683 6162

Monday - Friday

8am - 5pm Pacific Time

Email us

Contact Palo Alto Software

Despite the name, Palo Alto Software is headquartered north of the Silicon Valley in Eugene, Oregon, with additional offices in London and Ireland. Learn more about us.

Call us at (800) 229-7526

We pride ourselves on our timely, top-quality customer service. If you have questions, just give us a call. Our U.S.-based customer service and support teams are available on weekdays from 8:00am to 5:00pm Pacific Time, and we pick up most calls immediately without hold time.

Office locations

Corporate headquarters

Palo Alto Software, Inc.
488 East 11th Avenue
Suite 220

Eugene, OR 97401
United States
Phone: (800) 229-7526
Int'l: +1 541 683 6162
Fax: (541) 683-6250
Email us

London sales office

Palo Alto Software Ltd.
19 Catherine Place
Victoria
London W14 8TH
United Kingdom
Phone: +44 (0) 845 351 9924
Email: Email us

Our 60-day return policy

Our customers overwhelmingly think that our planning products are the best way to write a winning plan and develop a solid business and marketing strategy, and that’s why Palo Alto Software customers are customers for life.

We also recognize that no product is a perfect fit in every case. If you buy our software and it does not help you achieve your objectives, we want you to return it for a full refund. That's why we offer a 60-day, no-questions-asked return policy.

Just use this contact form to request a refund, and we will walk you through the return process.

Contact customer service

During office hours, you can contact our customer service team by phone, live chat, or email. They can help you with phone orders, lost serial numbers, changes or status requests on existing orders, how-to product questions, and more.

After hours, just fill out our customer service request form, and we will follow up promptly on the next business day.

Contact technical support

Contact our support team with questions about installation, errors you are receiving, and other product issues. You might check the top support issues page to see if there is a quick answer available online.

After hours, use the support request form, and we will contact you on the next business day.

Sales inquiries

Our sales team is available to answer questions about corporate sales, volume discounts, small business solutions, and startup planning and research. Just fill out the sales inquiry form.

Marketing inquiries

For questions about business opportunities, potential partnerships, or our affiliate or reseller or academic programs, use the marketing inquiry form.

Other inquiries

For any other inquiries, use this form, and the appropriate person will respond shortly.